Patient Information

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Bribie Island Medical Centre is committed to providing our patients with a high standard of care for the benefit of each

patients health and wellbeing.

We pride ourselves on providing holistic and preventative approach to healthcare while maintaining the spirit

of the community.

 

Opening Hours

Monday to Friday 8am – 5pm

 

After Hours Care

If you require urgent medical assistance outside of our normal practice hours, please contact Home Doctor Service on

13 74 25

 

Alternatively you can present to Caboolture Public Hospital Emergency

 

Home Visits

Our doctors and other practice staff make visits to regular patients of our practice where it is safe and reasonable.

Please discuss with your regular doctor if you feel you will require ongoing home visits or alternately our

receptionist who will be able to help to make an appointment.

 

Fees and Charges

Bribie Island Medical offers mixed billing service.

 

Short Consultation: $24.00

Standard Consultation: $65.00

Long Consultation: $100.00

Prolonged Consultation: $168.00

Other fees may apply to cover costs of Medical Consumables, as Medicare no longer cover these.

 

Also there are times where even though we Bulk Bill Pensioners / HCC Holders & Children Under 16, for certain procedures Medicare do not completely cover doctors time / nurses time/ sterilization of instruments etc. Therefore you will be charged a Private Fee.

 

For example Merina / IUD insertion Consultation / Procedure Fee would be $155.00 you will receive a refund from Medicare of $82.60 which will leave you with an Out Of Pocket Expense of $72.40.

 

It is up to the doctor discretion which method of billing

eg: Bulk Billing/ Private

Your regular GP may bulk bill you, but if he/she is unavailable and you see someone else, a fee may apply.

 

Accreditation

Our Practice provides the highest standard of patient care whilst incorporating a holistic approach towards diagnosis

and management of illness. We are committed to promoting health, wellbeing and disease prevention to all patients.

We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.

This practice has been awarded the title of being an Accredited Practice by GPA. Our practice has met the accredited

set of standards that are set and monitored by the Royal Australian College of General Practice (RACGP)

 

 

The RACGP Standards cover such areas as:

  • Rights and needs of patients
  • Quality Assurance and Education
  • Practice Administration
  • Practice service and equipment
  • Access and availability of doctors and staff

For further information please see www.gpa.com.au

 

Patient Health Information

Patients are able to obtain a copy of their health information after consultation with their doctor.

Your personal details and medical history will not be released to a third party including family members without

your prior permission.

 

Repeat Prescriptions

In the interest of optimum patient care and safety, doctors at Bribie Island Medical Centre do not dispense

prescriptions for medication without a consultation.

 

Appointments & After Hours Care

Bribie Island Medical Centre have an appointment system. We have emergency appointments within our appointment

schedule to accommodate urgent medical issues according to their priority. Children who are sick will always be seen

with a high priority within our practice.

Appointments can be made with a doctor of your choice if available, by telephoning, booking on our website or

booking through Appointuit iPhone and Android App.

Our appointments are made at 15min intervals.

When making your appointments, please remember to advise staff if you require extra time to address your

medical concerns which we call a long appointment. The type of service which may require a longer appointment

include Insurance or Employment Medicals, procedures or complex/multiple problems.

 

Doctor Detail

 

Dr Davina Miller :  commenced working at BIMC 1st June 2015. Dr Miller has special interest in Woman’s Health / Paediatrics

/ Mental Health / Chronic Disease Management and is also certified to Insert and Remove Implanon.

 

Dr Meg Bocker: commenced at BIMC 11th September 2014. Dr Bocker is originally from UK, she has been living in

New Zealand for quite a few years. Dr Bocker is a Locum whom works from our centre each year. Both her and her

husband enjoy staying on Bribie each year. Dr Bocker has special interests in Woman’s Health / Paediatrics / Mental Health

/ Men’s Health. Dr Bocker is also qualified to do merina insertions & removals.

Dr Richard Greenall (BSc (Hons), MBBS, MRCGP, FRACGP) is a UK-trained GP with a background in Psychology and Mental Health, and is experienced in all areas of General Practice. He has particular experience in children’s health, women’s health, ear nose & throat, mental health, men’s health, general medicine, chronic disease, musculoskeletal medicine and joint injections.

We are looking forward to Dr Greenall’s arrival to Bribie Island in the New Year.

 

Nurses

We have experienced nurses that have extensive knowledge in Chronic disease and are able to do Care Plans and

Health Assessments which enables nurses to give patients a better quality of care. Our nurses are able to provide

alternatives for patients of health promotions which may assist them in having a better quality of life.

Our practice provides health promotions, illness prevention and a reminder system to implement a systematic

approach for early detection and intervention.

 

 

Test Results

 

The preferred method of obtaining test results is to book an appointment with your general practitioner. If your doctor has any concerns regarding test results, you will be contacted by phone.

It is therefore extremely important that you advise the staff of any changes to your details.

Our doctors are happy to return patient calls at a time that is convenient to them.

 

Phone Advise

 

The reception staff and practice nurse are available for advice on administrative and medical matters.

Messages left for the doctors will be reviewed at the end of their session. Urgent messages will be passed to Doctor immediately. It is always safer to discuss medical problems face to face, so please try to come in if possible.

 

Referrals

 

When requesting referrals, it is appropriate to see your doctor in the first instance so your doctor can re-assess your condition and its urgency and if necessary write a referral to the most appropriate specialist.

 

Waiting Times

 

We do not like to keep our patients waiting. We try to adhere to appointment times, however at times our doctors run behind despite their best efforts. At times, due to unforeseen emergencies, patients require urgent medical attention or when doctors have to deal with multiple of complex problems and medical issues, patients may have to unfortunately wait.

 

Overseas Visitors

 

Our practice is able to provide patient with information about the purpose importance benefits, risk and possible cost associated of proposed investigations. Referrals or treatment to make informed decisions regarding your health. Dr will provide costing and reception can obtain costing at time of booking treatment. Our Dr’s clinical staff have access to information by computer, brochures, leaflets or written information to support there investigations where appropriate.

Our practice has association with a range of health community and disability services to plan and facilitate optimal care. Our staff are able to help organise facilities for our patients.

 

Complaints

 

If a patient has a complaint. Our senior receptionist Sue Wells is happy to address any issues or concerns that a patient have regarding their care whilst attending our practice. Sue is happy for patients to come and see her in person or if preferred  then can make a complaint in writing and this will be attended to by Sue in a timely and efficient manner.

 

If this matter cannot be resolved the patient can contact the Health Complaints Commissioner.

Services Commissioner is able to receive and resolve complaints about health service providers. The HSC also handles complaints about disclosure of health information and access to health information.

 

Health Services Commissioner

Telephone: 1800 077 308

Level 17/53 Albert St. Brisbane Qld 4000

 

National Privacy Commissioner

Privacy Hotline: 1300 363 992

http://www.privacy.gov.au/complaints

 

 

Translating & Interpreting Services

 

If you require assistance with an interpreting service, we recommend TIS

Telephone : 13 14 50 Interpreter Services

Other:         1300 65 50 82 Inquiries

Fax:            1300 65 41 51

Website:      http://www.immi.gov.au/living-in-austalia/help-with-english/helpwithtranslating

 

We also use National Relay Service when required. This service offers communication options for those with difficulty hearing, speaking or understanding what people are saying due to hearing and speech impairments. Phone the following number,

133 677, enter in the phone number of the person you wish to contact and an operator will help relay your call.