Billing Policy
Bribie Island Medical Centre is a mixed billing practice. Children under 16, pension card holders will be bulk billed. If you do not fall under one of these categories and still require bulk billing, please talk to our friendly team about setting up an arrangement.
We accept cash, cheque, Eftpos, Visa, or Mastercard. Unfortunately, we do not accept American Express. We kindly request that accounts are paid at time of consultation. Medicare rebates are processed at reception for your convenience.
Fees
Standard Consultation: $70.00 (rebate of $41.40)
Long Consultation: $110.00 (rebate of $81.10)
Extra-long Consultation: $160.00 (rebate of $118.00)
After Hours
If you require medical attention outside of surgery hours please call our deputized after-hours service, National Home Doctor Service, on 137 425.
Appointments
In order to avoid long delays, please contact our friendly reception staff in advance to make an appointment. Walk-in appointments are not available. Please advise our reception team if you require an interpreter. Repeated missed appointments will incur a $50.00 fee.
Telephone Appointments
In line with present Medicare rules, we are currently offering telephone appointments. Our Doctors do not take calls from patients while consulting and you will need to book a telephone appointment in the manner of a regular, face-to-face appointment. Staff will endeavour to attend to other enquiries as soon as possible. Emergency calls will be triaged with the practice nurse accordingly.
Results
If a follow-up appointment is deemed necessary by your doctor, one of our friendly receptionists will contact you and set an appointment. However, please be advised that results will not be given over the phone, unless by organised telephone appointment with your Doctor.
Privacy
The management of your personal health information is of the utmost importance to Bribie Island Medical Centre. All medical records (both manual and computerised) are treated as strictly confidential. It is the policy of this practice to maintain security of personal health information at all times and to ensure this information is only available to authorised people.
The information we collect about a patient can include medical details, family information, name, address, employment and other demographic data, past medical and social history, current health issues and future medical care, Medicare number, accounts details, and any health information such as a medical or personal opinion about a person’s health, disability or health status.
Personal health information also includes the formal health record (written or electronic) and information held or recorded on any other medium (e.g. letter, facsimile, electronic, verbal).
Please see our Privacy Policy for more details.
Complaints
We strive to provide our patients with the very best care. We take your compliments, concerns, suggestions and complaints seriously. Please do not hesitate to speak or write to your doctor or the practice manager. If you wish to take the matter outside the practice, please contact:
The Office of the Health Ombudsman
T: 133 646
E: complaints@oho.qld.gov.au
A: PO Box 13281 George Street, Brisbane QLD 4003